{"id":12607,"date":"2025-06-18T15:16:54","date_gmt":"2025-06-18T13:16:54","guid":{"rendered":"https:\/\/www.apf.ruhr-uni-bochum.de\/2025\/06\/new-publication-on-the-reliability-of-smart-product-service-systems-spss\/"},"modified":"2026-01-18T15:15:37","modified_gmt":"2026-01-18T13:15:37","slug":"new-publication-on-the-reliability-of-smart-product-service-systems-spss","status":"publish","type":"post","link":"https:\/\/www.apf.ruhr-uni-bochum.de\/en\/2025\/06\/new-publication-on-the-reliability-of-smart-product-service-systems-spss\/","title":{"rendered":"New publication on the reliability of smart product service systems (SPSS)"},"content":{"rendered":"

How can the reliability of smart product service systems (SPSS) in the B2B sector be holistically recorded and designed? This question is explored in a recent article by Michael Herzog, Uta Wilkens, Dominik Arnold, Daniel Lupp, Immanuel Lutzeyer, Enes Alp and Bernd Kuhlenk\u00f6tter<\/strong>, which was recently published in the anthology Digital Analytics in Service Management<\/em> by <\/strong>Springer Gabler.<\/p>\n

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The article takes a socio-technical perspective<\/strong> on SPSS and shows which as yet unresolved challenges influence the reliability of such hybrid systems. Based on a comprehensive literature analysis, central problems are identified and illustrated with practical examples. Building on this, the team of authors develops theory-based conceptual starting points for the foundation of SPSS reliability<\/strong>. Among other things, concepts of service-dominant logic, service quality, trust in value creation systems and exchange theories of reliable action are applied. Five central facets of SPSS reliability<\/strong> and corresponding socio-technical indicators for assessing these facets are presented as part of a structured synopsis. An outlook on possible empirical validations rounds off the article.<\/p>\n

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The publication thus makes an important contribution to the theoretical foundation and practical design of smart service systems in the context of digital transformation. Special thanks go to the co-authors for their productive collaboration and to the editors Prof. Dr. Manfred Bruhn and Prof. Dr. Kerstin.<\/p>\n

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Citation:<\/strong>
\nHerzog, M., Wilkens, U., Arnold, D., Lupp, D., Lutzeyer, I., Alp, E., & Kuhlenk\u00f6tter, B. (2025). Reliability of smart product-service systems (SPSS) – A socio-technical system analysis in the B2B sector. In M. Bruhn & K. Hadwich (Eds.), Digital analytics in service management <\/em>(pp. 673-707). Forum Service Management. Springer Gabler. https:\/\/doi.org\/10.1007\/978-3-658-48325-8_23<\/a><\/p>\n

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\"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

How can the reliability of smart product service systems (SPSS) in the B2B sector be holistically recorded and designed? This question is explored in a recent article by Michael Herzog, Uta Wilkens, Dominik Arnold, Daniel Lupp, Immanuel Lutzeyer, Enes […]<\/a><\/p>\n","protected":false},"author":18,"featured_media":11939,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[52],"tags":[],"class_list":["post-12607","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-52"],"_links":{"self":[{"href":"https:\/\/www.apf.ruhr-uni-bochum.de\/en\/wp-json\/wp\/v2\/posts\/12607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.apf.ruhr-uni-bochum.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.apf.ruhr-uni-bochum.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.apf.ruhr-uni-bochum.de\/en\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.apf.ruhr-uni-bochum.de\/en\/wp-json\/wp\/v2\/comments?post=12607"}],"version-history":[{"count":0,"href":"https:\/\/www.apf.ruhr-uni-bochum.de\/en\/wp-json\/wp\/v2\/posts\/12607\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.apf.ruhr-uni-bochum.de\/en\/wp-json\/wp\/v2\/media\/11939"}],"wp:attachment":[{"href":"https:\/\/www.apf.ruhr-uni-bochum.de\/en\/wp-json\/wp\/v2\/media?parent=12607"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.apf.ruhr-uni-bochum.de\/en\/wp-json\/wp\/v2\/categories?post=12607"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.apf.ruhr-uni-bochum.de\/en\/wp-json\/wp\/v2\/tags?post=12607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}